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A quality management system (QMS) is defined as a formalized system that documents processes, procedures, and responsibilities for achieving quality policies and objectives. A QMS helps coordinate and direct an organization’s activities to meet customer and regulatory requirements and improve its effectiveness and efficiency on a continuous basis.
ISO 9001:2015 the international standard specifying requirements for quality management systems, is the most prominent approach to quality management systems. While some use the term “QMS” to describe the ISO 9001 standard or the group of documents detailing the QMS, it actually refer to the entirety of the system. The documents only serve to describe the system.
Implementing a quality management system affects every aspect of an organization’s performance. Benefits of a documented quality management system include:
Meeting the customer’s requirements, which helps to instill confidence in the organization, in turn leading to more customers, more sales, and more repeat business
Meeting the organization’s requirements, which ensures compliance with regulations and provision of products and services in the most cost- and resource-efficient manner, creating room for expansion, growth, and profitThese benefits offer additional advantages, including:
Defining, improving, and controlling processes
Facilitating and identifying training opportunities
Setting organization-wide direction
Communicating a readiness to produce consistent results
ISO 9001:2015 AND OTHER QMS STANDARDS
ISO 9001:2015 is the most recognized and implemented quality management system standard in the world. ISO 9001:2015 specifies the requirements for a QMS that organizations can use to develop their own programs.
Other standards related to quality management systems include the rest of the ISO 9000 series (including ISO 9000 and ISO 9004), the ISO 14000 series (environmental management systems) , ISO 13485 (quality management systems for medical devices), ISO 9011 (auditing management systems), and ISO/TS 16949 (quality management systems for automotive-related products).
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