A product’s or service’s nonfulfillment of an intended requirement or reasonable expectation for use, including safety considerations. There are four classes of defects: class 1, very serious, leads directly to severe injury or catastrophic economic loss; class 2, serious, leads directly to significant injury or significant economic loss; class 3, major, is related to major problems with respect to intended normal or reasonably foreseeable use; and class 4, minor, is related to minor problems with respect to intended normal or reasonably foreseeable use. Also see “blemish,” “imperfection” and “nonconformity.”

FAQs Archive

Q: What is the procedure of working with us?

There are 4 steps to work with us: 1. Fill in our booking form here: BOOK NOW 2. As per the booking form received, we contact your supplier to confirm the inspection date and inspection address 3. Inspection fee collected, we perform the inspection as per the schedule. 4. You will receive the inspection report within 12 hours after the inspection is finished.

Q: Is there any other fee behind the prices?

No any other fees behind the prices! All the prices you see on our website are all-inclusive prices. No any other hidden cost. It covers all related cost such as the traveling, meals and report etc..

Q: The photos you sent us of our product at the factory look very different than the ones we provided your team. Why?

Answer: When we take photos of your product either during a mid-production inspection or a pre-shipment inspection, the goal is to ensure that there are no discrepancies in size, material, general coloring, shape, design, stitching, etc. When it comes to shades of color, finishes, shine, texture, etc, this is hard to capture via photos due to a few obstacles like factory lighting, lack of sunlight, angle of the camera, etc. One of the reasons we send videos is to try and provide more of an overall “feel” so that the client has a better idea of what the product actually looks like. However, even video will not 100% convey what you are looking for. A great example of this is the blue and gold dress meme that went viral a couple of years back. 50% of the population thought it was blue and 50% of the population thought it was gold. Of course, this is a fairly dramatic example, but it conveys the point well. Only a professional photography setup would provide the specific color, texture, and shine you are looking for. This is why we encourage our clients to send in a prototype/sample of the product to us so that our inspection agents can have your product physically in their hands as they execute the inspection. This exponentially cuts back on any discrepancies to ensure that the product that is sent is exactly the way you envisioned it to be.